Chutii.com
Last Updated: February 11, 2026
Chutii Dot Com Pvt Ltd, is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect personal data when you use our travel and tourism services, including our website, mobile applications, and any other platforms or services we operate (collectively, the "Platform").
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
We collect personal information that you voluntarily provide to us when you:
• Create an account on our Platform
• Make travel bookings or reservations
• Subscribe to our newsletters or marketing communications
• Contact our customer service team
• Participate in surveys, contests, or promotions
• Submit reviews, ratings, or feedback
This information may include:
• Contact Information: Name, email address, phone number, postal address, billing address
• Account Information: Username, password, profile photo, preferences, and settings
• Travel Information: Passport details, date of birth, nationality, travel dates, destinations, accommodation preferences, special requests (dietary requirements, accessibility needs)
• Payment Information: Credit card details, debit card details, bank account information, billing address, transaction history
• Travel Companion Information: Details of other travelers in your booking (names, ages, preferences)
• Communication Data: Information you provide in messages, emails, chat conversations, or when contacting customer support
When you use our Platform, we automatically collect certain information about your device and usage, including:
• Technical Information: IP address, browser type and version, operating system, device type, unique device identifiers, mobile network information
• Usage Information: Pages viewed, time spent on pages, links clicked, search queries, booking history, browsing patterns, access dates and times
• Location Information: Precise or approximate location based on your IP address or GPS (when you enable location services)
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect usage data and enhance your experience
We may receive information about you from third-party sources, including:
• Travel Suppliers: Airlines, hotels, car rental companies, tour operators, and other travel service providers
• Social Media Platforms: When you link your social media accounts (Facebook, Instagram, Google) to our Platform
• Business Partners: Marketing partners, analytics providers, and advertising networks
• Identity Verification Services: For authentication and fraud prevention purposes
• Payment Processors: Information related to payment transactions and fraud detection
We process your personal information for the following purposes:
• Process and manage your travel bookings and reservations
• Facilitate payment processing and transaction completion
• Communicate booking confirmations, updates, and travel-related information
• Provide customer support and respond to your inquiries
• Enable you to manage your account and preferences
• Customize content, offers, and recommendations based on your preferences and browsing history
• Remember your preferences and settings
• Display personalized search results and travel options
• Send promotional emails, newsletters, and special offers
• Provide targeted advertising on our Platform and third-party websites
• Conduct market research, surveys, and customer satisfaction studies
• Notify you about updates, new features, and service improvements
• Analyse usage patterns and trends to improve our Platform and services
• Conduct data analytics, statistical analysis, and performance monitoring
• Test new features, functionality, and user experiences
• Optimize website performance and user interface
• Detect, prevent, and investigate fraud, security incidents, and illegal activities
• Verify user identity and authenticate accounts
• Protect against unauthorized access and data breaches
• Enforce our Terms of Service and other policies
• Comply with applicable laws, regulations, and legal obligations
• Respond to lawful requests from government authorities, courts, and law enforcement
• Maintain records for tax, accounting, and regulatory purposes
• Protect our legal rights and defend against legal claims
We may share your personal information with the following categories of recipients:
We share your booking information with airlines, hotels, car rental companies, tour operators, insurance providers, and other travel suppliers necessary to fulfil your reservations. This may include your name, contact details, passport information, payment details, travel dates, and special requests.
We engage third-party service providers to perform functions on our behalf, including:
• Payment processors and financial institutions
• Customer service and call centre providers
• Marketing and advertising partners
• Analytics and data processing companies
• IT and technical support providers
• Cloud storage and hosting services
We work with advertising networks and analytics providers, including Google Analytics, Microsoft Clarity, Meta Pixel, and other platforms, to analyse user behaviour, measure advertising effectiveness, and deliver personalized advertisements. These partners may collect information about your online activities over time and across different websites.
We may disclose your information to government authorities, law enforcement agencies, courts, and regulatory bodies when required by law or when we believe disclosure is necessary to:
• Comply with legal obligations or court orders
• Investigate or prevent fraud, illegal activities, or security threats
• Protect the rights, property, or safety of Chutii.com, our users, or the public
• Enforce our Terms of Service and other agreements
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and provide you with choices regarding your information.
We may share your information with other third parties when you have provided your explicit consent to do so.
Important: We do not sell your personal information to third parties for monetary consideration. We do not share your personal information with third parties for their direct marketing purposes without your consent.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:
• The duration of our relationship with you and your account activity
• Recent bookings, transactions, or interactions with our Platform
• Legal, regulatory, or contractual obligations requiring data retention
• Dispute resolution, enforcement of agreements, and protection of legal rights
• Tax, accounting, and financial reporting requirements (typically 5-7 years)
When we no longer need your personal information, we will securely delete or anonymize it using industry-standard methods to prevent recovery or reconstruction.
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
• Encryption of data in transit using SSL/TLS protocols (HTTPS)
• Encryption of sensitive data at rest
• Secure servers protected by firewalls and intrusion detection systems
• Access controls and authentication mechanisms
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices
• Secure payment processing through PCI-DSS compliant payment gateways
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.
Your personal information may be transferred to, processed, and stored in countries other than your country of residence, including India, the United States, and other jurisdictions where our service providers and partners operate. These countries may have different data protection laws than those in your country.
When we transfer your information internationally, we implement appropriate safeguards, including:
• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with third-party processors
• Compliance with applicable data protection frameworks and regulations
• Technical and organizational security measures to protect your data
We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities and enhance your experience on our Platform.
• Essential Cookies: Necessary for basic Platform functionality, authentication, and security
• Performance Cookies: Help us analyse how visitors use our Platform and identify areas for improvement
• Functional Cookies: Remember your preferences, settings, and login information
• Advertising Cookies: Deliver personalized advertisements based on your interests and browsing behaviour
We use the following third-party analytics and advertising services:
• Google Analytics: To analyse website traffic and user behaviour.
• Microsoft Clarity: To capture usage data, heatmaps, and session recordings
• Meta Pixel (Facebook Pixel): To measure advertising effectiveness and deliver targeted ads
• Other advertising networks: Pinterest, TikTok, Twitter Pixel, and similar platforms
You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our Platform and limit your ability to use certain features.
For more information on managing cookies:
• Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
• Microsoft Clarity Privacy: https://www.microsoft.com/en-US/privacy/privacystatement
• Meta Pixel Information: https://www.facebook.com/business/help/742478679120153
Depending on your location, you may have certain rights regarding your personal information:
You have the right to request access to the personal information we hold about you and obtain a copy in a portable format.
You have the right to request correction of inaccurate or incomplete personal information.
You have the right to request deletion of your personal information, subject to certain legal obligations and legitimate business needs.
You have the right to object to certain processing activities and request restriction of processing in specific circumstances.
Where we rely on your consent to process your personal information, you have the right to withdraw consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
You can opt out of receiving marketing communications by clicking the 'unsubscribe' link in promotional emails or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in the 'Contact Us' section below. We will respond to your request within the timeframe required by applicable law (typically 30-45 days). We may require verification of your identity before processing your request.
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you are a parent or guardian and believe your child has provided us with personal information without consent, please contact us immediately, and we will take steps to delete such information.
For children's data processed with parental consent (e.g., for family bookings), we implement additional safeguards including:
• Verification of parental consent
• Prohibition of tracking, behavioral monitoring, and targeted advertising of children
• Limited data collection to what is necessary for travel services
In the event of a data breach that compromises the security, confidentiality, or integrity of your personal information, we will:
• Notify the relevant data protection authorities without undue delay (typically within 72 hours)
• Notify affected individuals promptly when the breach is likely to result in a high risk to their rights
• Provide information about the nature of the breach, potential consequences, and mitigation measures
• Take appropriate remedial actions to prevent future breaches
Our Platform may contain links to third-party websites, applications, or services that are not owned or controlled by Chutii Dot Com Pvt Ltd. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
• Update the 'Last Updated' date at the top of this policy
• Notify you via email or a prominent notice on our Platform
• Provide at least 30 days' notice before material changes take effect
Your continued use of our Platform after changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes, you should discontinue using our services and contact us to close your account.
We process your personal information based on the following legal grounds:
• Consent: Where you have provided explicit, informed, and freely given consent for specific processing activities
• Contractual Necessity: To fulfil our contractual obligations with you, including processing bookings and providing travel services
• Legal Obligations: To comply with laws, regulations, and legal requirements applicable to our business
• Vital Interests: To protect your health, safety, or life in emergency situations
• Public Interest: To support government authorities or fulfil obligations in the public interest as required by law
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Chutii Dot Com Pvt Ltd
Email: info.chutiitraveldesk@gmail.com
Data Protection Officer: info@chutii.com
Address: 4, Rabindra Sarani, Sarani, Poddar Court, Tiretti, Kolkata, West Bengal 700001
Phone: +91-9748716898
For India-specific data protection inquiries, you may also contact the Data Protection Board of India or your local data protection authority.
If you have concerns about our handling of your personal information or believe your privacy rights have been violated, you have the right to:
• File a complaint with our Data Protection Officer at dpo@chutii.com
• Submit a grievance to the Data Protection Board of India
• Contact your local data protection authority or supervisory authority
We are committed to resolving complaints and addressing your concerns in accordance with applicable data protection laws and internal policies.
By using Chutii.com, you acknowledge that you have read, understood, and agree to this Privacy Policy. Thank you for trusting us with your personal information.
***